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Every software title that we sell is delivered electronically. It means that you need to download the installer for the program and, optionally, the key. All applicable information for your purchase (a key or a link to download the full version) is on the activation page for the program. Installer for the full version is usually the same as for the trial, and can be downloaded from the product page on our website, except for Webmaster FTP, ZZEE DHTML Menu and ZZEE Human Pictcha. For these products you need to download the full version using a link on the activation page.
Full version / key is available immediately after the order is processed. If you pay by a credit / debit card or other online payment method, you can start using the program right away.
If you provided incorrect email address or if your email address has changed and you can not get the key to your new address, contact support directly with your correct email address.
No, we do not send any CDs. You can download the installer and save it to a CD-R, to a DVD-R, to a flash drive, to a network drive. You also need to save the key alongside the installer. If your key is some text, you need to open Notepad, copy and paste the whole key there, and then save it as something like "key.txt". Note, this text file must be saved as ASCII, not UNICODE.
Yes, you can reinstall the program any time if you need to change your computer or reinstall the OS. Just use the installer and the key that you have saved as recommended above. Even if you have lost your key and installer, you can download them anytime from our website. There is no internet verification or hardware locking for the full version of the program, so you can reinstall the program any time.
If you have never received a link to the key / activation page or if you have lost the key that was sent to you earlier, click here to resend yourself a link to the key / activation page.
We have a policy of free upgrades for 1 or 2 years since the purchase date (the exact term for each software title is in the EULA, if it is not mentioned explicitly, then two years is assumed). This policy covers both minor and *major* upgrades. However we do not guarantee availability of upgrades. To find out if a new version has been released you can visit the home page which has the latest news, or the web page of the specific product. If a newer version of the software you bought is released, then you can upgrade it by downloading and installing the latest version from our web site. If your software title has a separate download link for the full version, then you need to use the link provided on the activation page to download the latest version.
If the new version is compatible with the old one, it will install over it. If they are not compatible, then the new version will try to install as a separate product, keeping the old version. If after the installation of the upgrade the program says it is not registered, it is because format of the key is not compatible with the old one. You need to visit the Resend Key page and a new compatible key will be sent to you.
If you have a question about a particular software title, please visit its webpage first, there you can find links to online documentation and support public forum where you can search for information or ask your question. The list of all software products is here and here. The list of forums is below. If you still have not found the answer to your question, you need to contact support staff directly.
For other titles there is no public forum yet and you need to contact support staff directly.
Please allow several hours for the response, we also are closed during the weekends. If more than two days have passed and there is no answer, it is likely that either your question or our answer have been deleted by an antispam filter. So, if your question permits, please post it on the public forum above, or resend the question, putting the name of the program into the subject. Please do not use vague subjects like "Help", "Help needed", etc, always add program's name.
No, we do not have support staff manning a telephone. The only support options are via the forum and direct email. Actually, these options are more effective for supporting software products.
If you have not found the answer to your question here or in the program's documentation or on the public forum, and your question can not be asked on the public forum because it is personal or about your registration/key or because there is no forum for the software product yet, please email your question to: support@zzee.com. Include the program's name and order number into the subject and provide all relevant information.
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